Continuous Process Improvement
Advanced Quality Tools Workshop

Existing business processes are frequently plagued by problems and issues that negatively impact performance.  Often these issues have existed for a very long period of time.  Sometimes the organization is well aware of their existence, but is at a loss as to what to do.  People involved in the process will “learn to live with” these problems over time, or “work around them” in order to get the job done.  As a result, the organization accepts them as business as usual, and they become an integral part of the existing process.

Why does this occur?  Sometimes the answer lies in the approach that is taken by the people struggling to address often complex problems and process issues.  Perhaps complex “causal systems” are at work, which need to be more fully understood.   When dealing with more complicated problems, more sophisticated “tools” are required.

This workshop will cover the important concept of process variability.  Through the application of several exercises, the participants will learn how to measure variability, understand its impact on other processes, and see the importance of reducing variability.  Comparisons to traditional approaches to quality control will also be provided.

In addition, this workshop will cover the advanced quality tools such as: Quality Function Deployment (QFD), Process Capability Studies, Gage Repeatability and Reproducibility (Gage R&R), Design of Experiments (DOE), Statistical Analysis techniques such as regression analysis, and ANOVA.  The approach and the specific tools are listed on the next page.  The one day workshop can be expanded to include more application based exercises relating to actual processes and problems within a company.  This workshop is an excellent follow-up to the basic quality course for those individuals who need the more advanced, typically statistical based tools.

Duration:         1 – 2 days

Who should attend: any person in any position of an organization can benefit by attending this workshop.  However, it is intended for those individuals who have a true need for the more advanced concepts.